faqs

Can I return or exchange my order?

Yes, send us an email to returns@editplusmall.com and we will get you taken care of.

What is your return policy?

Please refer our Return Policy.

Where do you ship?

We are shipping to the US, Canada, South Korea, Japan, Hong Kong and UK.

My order is damaged. What should I do?

Please email us at cs@editplusmall.com with the picture of damaged goods and the order number.

How do I know when my order will ship?

You'll receive a shipping confirmation email with a tracking number when we ship your order.

When do I get my refund?

We will take care of it as soon as we receive your return. It will take up to 2 weeks to show the refund on your bank statement.

Will this fit me?

We hope so! Take a look at our sizing info link for more information.

How do I wash my Edit+ garment?

All our products are machine washable and easy to take care of. Please see the detailed guide of each garmet for more information.

I have some other problem.

That's not a question but we're happy to help. Shoot us an email at contact@editplusmall.com

What is your customer support policy?

Please contact our customer support department at the factory cs@editplusmall.com with your inquiry. We will start following up with you from there. If items are still under warranty, we will take care of it. If items are out of warranty, we might charge for the cost of repair. If the issue is a factory defect, shipping and repair cost is on us.